Shipping Policy

SHIPPING TIMES

Please note processing time could take up to 3 business days.

COVID-19 Notice: Some packages may experience a 1–2 week shipping delay, as our logistics partners work to navigate global restrictions. This may also affect our ability to offer Free Shipping to some countries. We have added the option of private couriers at checkout.

REGIONS

NORTH AMERICA
USA: 9–15 Business Days
Canada: 7–15 Business Days
Mexico: 8–15 Business Days

EUROPE
United Kingdom: 7–10 Business Days
Ireland: 10–15 Business Days
Germany: 7–15 Business Days
Switzerland, Sweden, Belgium & Denmark: 7–15 Business Days
France: 7–15 Business Days
Italy: 5–15 Business Days
Rest of Europe: 5–15 Business Days

AUSTRALIA & OCEANIA
Australia: 4–12 Business Days
New Zealand: 4–12 Business Days

AFRICA
South Africa: 6–12 Business Days
Rest of Africa (Local Post): 10–20 Business Days

ASIA
Singapore: 7–10 Business Days
Malaysia: 6–12 Business Days
United Arab Emirates: 7–12 Business Days
Saudi Arabia: 7–12 Business Days
Rest of Asia (Local Post): 10–15 Business Days

SOUTH AMERICA
All of South America (Local Post): 10–20 Business Days

Countries we currently cannot deliver to

Due to global restrictions, we are unable to deliver to certain countries. These include:
Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

HANDLING

All orders will typically be dispatched within 1–3 business days from our warehouse and will include tracking from dispatch to delivery. All orders will be shipped in durable packaging to ensure your purchase is not damaged during transit.

Sheenva is not responsible for delays, lost or damaged shipments, or orders sent to incorrect, invalid, or correct addresses. It is always in our best interest to ensure you receive your parcel in a timely manner, and Sheenva will assist as much as possible to trace a missing parcel.

Sheenva is not responsible for refunds of shipping costs in the event of delayed shipping due to product availability.

Sheenva is in no way responsible for any customs or import charges charged to the customer by the shipping service.